FAQ — Frequently Asked Questions
Are the watches new?
Yes. All of our watches are brand new, have never been worn, and have never been unboxed.
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Do the watches come with their original packaging?
Yes. Each watch comes with its original packaging and accessories, depending on the model.
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Are you affiliated with Swatch or Audemars Piguet?
No. Elite Chrono is an independent specialty retailer and is not officially affiliated with Swatch or Audemars Piguet.
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Are the models authentic?
Yes. We select only authentic models from verified suppliers.
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Do you ship internationally?
Yes. We ship to France, Europe, Asia, and the Middle East.
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What are the delivery times?
* France: 2 business days
* Europe: 4 to 8 business days
* Asia: 5 to 12 business days
* Middle East: 7 to 10 business days
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Can I track my order?
Yes. A tracking number is sent after your order has been shipped.
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What payment methods do you accept?
We accept:
* Credit card
* Stripe
* PayPal
* Bank transfer
* Cryptocurrencies
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Do you accept returns?
Yes. You have 14 days from the date of receipt to request a return, provided the product is returned in its original condition.
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How can we contact you?
You can contact us at any time via:
* contact@elite-chrono-gallery.com
Our team will get back to you as soon as possible.
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Are these models available in limited quantities?
Yes. Some colors and styles are produced in limited quantities and may be hard to find.